top of page

PAYMENT POLICY

We apply the same payment policy regardless of booking channel used to book our rooms. However, not all channels are open and up-front about this, but hide the information behind other links or in small print, so it is repeated here for your benefit.

 

We take a deposit payment of approximately 50% soon after the time of booking. If the arrival date is more than about a week away, we normally allow a "cooling-off" period of about 24 hours within which you can freely cancel your reservation. This also applies where a particular booking channel requests a 24-hour cooling-off period. If your booking is for less than a month away we normally take the full payment after this cooling-off period, as some banks block multiple payments to the same account within a short span of time.

 

This deposit payment uses the credit or debit card details you have supplied during the booking process. We recognise that some people's financial situation may mean that a different payment plan is helpful: if this is the case for you please contact us by phone or email at the time of booking. 

The deposit payment is an important part of our commitment to each other, and does not affect your right to cancel under conditions explained in our Cancellation Policy document.

 

We accept Visa and Mastercard, credit and debit cards but not American Express cards. Please don't give us card details for a debit card which you keep at zero balance as this just causes extra work for everybody.

When we take the deposit payment we also send you our own confirmation email which indicates the room you have chosen, the deposit you have paid, and other details related to your booking. We are aware that some other booking channels (for example booking.com) send their own confirmation but this does not have the same level of detail as our own one. Please check the confirmation email carefully to ensure that the room chosen and its features and amenities matches your expectation. If you have any questions please contact us as soon as possible - the earlier we know, the easier it is to fix.

We take the balance payment using the same card details shortly before your arrival date (typically, just under a month before arrival). We recognise that from time to time you need to change card details - for example, a card may go out of date, or need to be cancelled because it has been compromised. We will contact you if we find that the card details we have on record are no longer valid.

Under normal circumstances this means that you are fully paid up for your stay with us by the time you arrive, at either our room-only or breakfast-included rate depending on choices you made during the booking process.

If you need to change any details of your stay - for example adding prepaid breakfast to a room-only rate, or changing the length of your stay - please contact us by phone or email as soon as you know what it is you want to change. The sooner we know, the easier it is to change something

If you have any additional questions, please get in touch.

Go back to the complete Policies page.

bottom of page